Help Desk Dispatcher
Tinley Park, IL Tinley Park, IL Estimated:
$36.
2K - $45.
8K a year Estimated:
$36.
2K - $45.
8K a year 11 hours ago 11 hours ago 11 hours ago Description:
Proven IT is looking to add excellent talent to our team! Our family owned work culture creates an excellent work life balance.
We value our employees by offering certificate reimbursement, bonus potential, and growth opportunities.
SUMMARY Manage inbound and outbound calls in a timely manner Creating support tickets within our ticketing system Update existing client information Follow up on customer calls when necessary Route calls to appropriate resource Identify and escalate priority issues De-escalate situations involving dissatisfied customers, offering patient assistance and support Working with Team Leads to assign support tickets to engineers Resolve low level customer issues Dispatching engineers on site for support related issues Contacting clients for on-site work prior to dispatching techs Ensure that the response of help desk ticket items occurs, that it is timely, and that all tasks are tracked and allocated properly if needed Work directly with Help Desk Team Leads for addressing tickets and their priorities.
Facilitate continuous improvement within the environment to better customer experience.
Leverage multiple communication channels with fellow IT departments and Sales to expedite information flow and to maximize ticket resolution as well as successful installations.
Requirements:
2 to 3 years of customer service At least one-year experience as IT technician Knowledge of technology systems and their use Manage inbound and outbound calls in a timely manner Creating support tickets within our ticketing system Update existing client information Follow up on customer calls when necessary Route calls to appropriate resource Identify and escalate priority issues De-escalate situations involving dissatisfied customers, offering patient assistance and support Working with Team Leads to assign support tickets to engineers Resolve low level customer issues Dispatching engineers on site for support related issues Contacting clients for on-site work prior to dispatching techs Ensure that the response of help desk ticket items occurs, that it is timely, and that all tasks are tracked and allocated properly if needed Work directly with Help Desk Team Leads for addressing tickets and their priorities.
Facilitate continuous improvement within the environment to better customer experience.
Leverage multiple communication channels with fellow IT departments and Sales to expedite information flow and to maximize ticket resolution as well as successful installations.
2 to 3 years of customer service At least one-year experience as IT technician Knowledge of technology systems and their use.
Estimated Salary: $20 to $28 per hour based on qualifications.
$36.
2K - $45.
8K a year Estimated:
$36.
2K - $45.
8K a year 11 hours ago 11 hours ago 11 hours ago Description:
Proven IT is looking to add excellent talent to our team! Our family owned work culture creates an excellent work life balance.
We value our employees by offering certificate reimbursement, bonus potential, and growth opportunities.
SUMMARY Manage inbound and outbound calls in a timely manner Creating support tickets within our ticketing system Update existing client information Follow up on customer calls when necessary Route calls to appropriate resource Identify and escalate priority issues De-escalate situations involving dissatisfied customers, offering patient assistance and support Working with Team Leads to assign support tickets to engineers Resolve low level customer issues Dispatching engineers on site for support related issues Contacting clients for on-site work prior to dispatching techs Ensure that the response of help desk ticket items occurs, that it is timely, and that all tasks are tracked and allocated properly if needed Work directly with Help Desk Team Leads for addressing tickets and their priorities.
Facilitate continuous improvement within the environment to better customer experience.
Leverage multiple communication channels with fellow IT departments and Sales to expedite information flow and to maximize ticket resolution as well as successful installations.
Requirements:
2 to 3 years of customer service At least one-year experience as IT technician Knowledge of technology systems and their use Manage inbound and outbound calls in a timely manner Creating support tickets within our ticketing system Update existing client information Follow up on customer calls when necessary Route calls to appropriate resource Identify and escalate priority issues De-escalate situations involving dissatisfied customers, offering patient assistance and support Working with Team Leads to assign support tickets to engineers Resolve low level customer issues Dispatching engineers on site for support related issues Contacting clients for on-site work prior to dispatching techs Ensure that the response of help desk ticket items occurs, that it is timely, and that all tasks are tracked and allocated properly if needed Work directly with Help Desk Team Leads for addressing tickets and their priorities.
Facilitate continuous improvement within the environment to better customer experience.
Leverage multiple communication channels with fellow IT departments and Sales to expedite information flow and to maximize ticket resolution as well as successful installations.
2 to 3 years of customer service At least one-year experience as IT technician Knowledge of technology systems and their use.
Estimated Salary: $20 to $28 per hour based on qualifications.
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