Remote Digital Analyst
What We Can Offer You Our Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop.
We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive.
Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals.
Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.
3 weeks paid vacation
5 sick days
11 holidays
1 volunteer day 100% Remote 401K match (no vesting)
profit sharing The opportunity to shape and guide the customer journey experience for Panduit The Customer Journey Analyst (CJMA) is responsible for analyzing the Panduit customer journey across all channels and leverage customer feedback, interactions, digital data points and trends to develop a data-driven customer experience strategy.
The CJMA will collaborate with team leads on execution/implementation of best practices to create experiences that exceed customer expectations.
What We Are Looking For Gather raw data from multiple sources Interpret and understand major themes within the data Draw sound conclusions from large sums of data and provide resolutions Identify areas of opportunity and points of pain for customer segments Forecast the impact of any changes and work with stakeholders to prevent future bad experiences Develop and update journey maps from an internal/external perspective Conduct curative journey mapping sessions Conduct competitive analysis and research.
Develop recommendations based on customer feedback Present opportunities and recommendations to digital leadership to guide and inspire changes to enhance customer experience Document findings and recommendations Take meeting notes Execute on curative resolutions Maintain journey maps as processes and experiences change Screen and facilitate internal focus groups Continually update knowledge of various project methodologies and all process/experience changes that impact customers based on assigned life cycle What You Will Bring Knowledge of design thinking and customer journey management methodologies Excellent oral, active listening and written communication skills Ability to communicate organizationally at key moments throughout the process Intermediate level skills in Word, Excel and Power Point Fully developed and effective presentation skills Strong project coordinator skills Able to motivate project team members Time management, organizational, keen attention to detail, and prioritization skills Critical thinking Service orientation Ability to work both independently and within a team with minimal direct supervision Required Degree:
Bachelor's degree in quantitative fields (economics, mathematics, statistics) or related field Years of
Experience:
5-7 years Preferred Certifications and/or Licenses:
Google Analytics, Adobe Analytics, Coremetrics, Customer Journey Analytics(CJA) We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Panduit is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recommended Skills Active Listening Adobe Analytics Attention To Detail Communication Coremetrics (Software) Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive.
Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals.
Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.
3 weeks paid vacation
5 sick days
11 holidays
1 volunteer day 100% Remote 401K match (no vesting)
profit sharing The opportunity to shape and guide the customer journey experience for Panduit The Customer Journey Analyst (CJMA) is responsible for analyzing the Panduit customer journey across all channels and leverage customer feedback, interactions, digital data points and trends to develop a data-driven customer experience strategy.
The CJMA will collaborate with team leads on execution/implementation of best practices to create experiences that exceed customer expectations.
What We Are Looking For Gather raw data from multiple sources Interpret and understand major themes within the data Draw sound conclusions from large sums of data and provide resolutions Identify areas of opportunity and points of pain for customer segments Forecast the impact of any changes and work with stakeholders to prevent future bad experiences Develop and update journey maps from an internal/external perspective Conduct curative journey mapping sessions Conduct competitive analysis and research.
Develop recommendations based on customer feedback Present opportunities and recommendations to digital leadership to guide and inspire changes to enhance customer experience Document findings and recommendations Take meeting notes Execute on curative resolutions Maintain journey maps as processes and experiences change Screen and facilitate internal focus groups Continually update knowledge of various project methodologies and all process/experience changes that impact customers based on assigned life cycle What You Will Bring Knowledge of design thinking and customer journey management methodologies Excellent oral, active listening and written communication skills Ability to communicate organizationally at key moments throughout the process Intermediate level skills in Word, Excel and Power Point Fully developed and effective presentation skills Strong project coordinator skills Able to motivate project team members Time management, organizational, keen attention to detail, and prioritization skills Critical thinking Service orientation Ability to work both independently and within a team with minimal direct supervision Required Degree:
Bachelor's degree in quantitative fields (economics, mathematics, statistics) or related field Years of
Experience:
5-7 years Preferred Certifications and/or Licenses:
Google Analytics, Adobe Analytics, Coremetrics, Customer Journey Analytics(CJA) We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Panduit is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recommended Skills Active Listening Adobe Analytics Attention To Detail Communication Coremetrics (Software) Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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