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Customer Service Manager

Company Name:
Creative Staffing Solutions
The main goal is to supervise customer service team, provide required training to staff to deliver excellent customer service. Will develop customer service standards, policies and procedures for the department.
The role of the Customer Service Manager is a critical position in the organization. The manager has to solve and investigate customers long standing or complex problems. It will be necessary to communicate with customers by email, letter, face to face, telephone and other equipment.
Requirements: College Degree, Progressive work history in customer service with increasing management responsibilities. 5 years customer service experience in supervision from distribution, transportation or logistics and proficient with Microsoft Office (Word,Excel,PowerPoint and Access)

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